How to exclude your products on Bob Shop via the Bob Sync product feed if you are closing this festive season
If a much-needed rest is what your festive plans entail, we’ve got your back. Just remember to exclude your products on Bob Shop via Bob Sync to ensure you don’t come back to unfulfilled orders and negative ratings.
The rule to exclude products and variants ensures that products from your source channel are not published to your Bob Shop account. Follow the steps below to remove your items from Bob Sync:
- Navigate to the Sync products option on the top right side of your seller dashboard found under the heading Sell a product
- Click on Rules under your Product source
- Click on Create a new rule on the top right hand side of the page
- Select the rule action: “Exclude products/variants for All products”
- Once you are happy to proceed, click on Create
- Navigate back to Bob Sync on the top left hand side of the page
- Under Product source click on Sync products
Ready to start selling again? Here’s how to relist your products on Bob Shop via Bob Sync:
- Navigate to the Sync products option on the top right side of your seller dashboard found under the heading Sell a product
- Click on Rules under your Product source
- Tick the checkbox and delete the “Exclude products/variants for All products” rule you created
- Navigate back to Bob Sync on the top left hand side of the page
- Under Product source click on Sync products
If you need assistance please contact support@bobsync.co.za
How to close your products and disable your feed if you are closing this festive season
If you plan to remain open and continue trading right through this period, please reach out to us so that we are aware.
However, if you are planning to take some time to rest during the festive season, we are more than happy to assist you by temporarily closing your feed or store. To ensure a seamless process, please inform us of the dates that you’ll be away, this will allow us to set the appropriate closing and reopening dates accordingly. To reach out to us, whether that is to inform us of your continued trade or your closing dates, please do so by emailing us at support@bobsync.co.za
