How to contact sellers on Bob Shop, a buyer’s guide

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Shopping on Bob Shop is all about convenience and confidence. Sellers take great care to provide detailed product descriptions, high-quality images, and clear terms – but sometimes, you might still have a question or two before making a purchase.

So, how can you get in touch with a seller?

No direct contact before a purchase

Unlike some platforms, Bob Shop ensures a secure and fair experience for both buyers and sellers. This means personal contact details (like email addresses or phone numbers) are only shared after a successful sale. Attempting to bypass this system by requesting direct contact before purchasing goes against Bob Shop’s policies.

How to ask the seller a question

The good news? You can easily communicate with sellers without needing their direct contact information. Here’s how:

  1. Find the “Ask the seller a question” section
    • Located on every product listing (below the seller’s details).
    • Clicking it will prompt you to sign in (if you aren’t already).
  2. Type your question
    • A message box will appear where you can type your query (up to 1,000 characters).
    • Important: Avoid including personal contact details, Bob Shop monitors these messages to ensure safety and compliance.
  3. Wait for the seller’s response
    • The seller can reply privately (via email through Bob Shop) or publicly (where their answer appears at the bottom of the listing for everyone to see).
    • Either way, you’ll be notified via email.

When to expect a reply

  • Most sellers respond within 1-2 business days.
  • If it’s a weekend or public holiday, allow extra time.
  • No response? Consider it a red flag, you may want to think twice before buying from that seller.

Why asking questions matters

  • Avoid surprises: Clarify product details, shipping costs, return policies, or warranties before committing to a purchase.
  • Make informed decisions: Don’t assume, ask if something isn’t clear.

Pro tip: Read the listing first!

Many questions are already answered in the:

  • Product description
  • Shipping & payment tab
  • FAQ section (where sellers often reply to previous questions from buyers)

Taking a few extra minutes to review the listing could save you time and ensure a smoother shopping experience.

Bob Shop makes it simple to connect with sellers while keeping transactions secure. Always ask questions upfront, read listings carefully, and shop with confidence!

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