Shopping on Bob Shop is all about convenience and confidence. Sellers take great care to provide detailed product descriptions, high-quality images, and clear terms – but sometimes, you might still have a question or two before making a purchase.
So, how can you get in touch with a seller?
No direct contact before a purchase
Unlike some platforms, Bob Shop ensures a secure and fair experience for both buyers and sellers. This means personal contact details (like email addresses or phone numbers) are only shared after a successful sale. Attempting to bypass this system by requesting direct contact before purchasing goes against Bob Shop’s policies.
How to ask the seller a question
The good news? You can easily communicate with sellers without needing their direct contact information. Here’s how:
- Find the “Ask the seller a question” section
- Located on every product listing (below the seller’s details).
- Clicking it will prompt you to sign in (if you aren’t already).
- Type your question
- A message box will appear where you can type your query (up to 1,000 characters).
- Important: Avoid including personal contact details, Bob Shop monitors these messages to ensure safety and compliance.
- Wait for the seller’s response
- The seller can reply privately (via email through Bob Shop) or publicly (where their answer appears at the bottom of the listing for everyone to see).
- Either way, you’ll be notified via email.
When to expect a reply
- Most sellers respond within 1-2 business days.
- If it’s a weekend or public holiday, allow extra time.
- No response? Consider it a red flag, you may want to think twice before buying from that seller.
Why asking questions matters
- Avoid surprises: Clarify product details, shipping costs, return policies, or warranties before committing to a purchase.
- Make informed decisions: Don’t assume, ask if something isn’t clear.
Pro tip: Read the listing first!
Many questions are already answered in the:
- Product description
- Shipping & payment tab
- FAQ section (where sellers often reply to previous questions from buyers)
Taking a few extra minutes to review the listing could save you time and ensure a smoother shopping experience.
Bob Shop makes it simple to connect with sellers while keeping transactions secure. Always ask questions upfront, read listings carefully, and shop with confidence!
